FREQUENTLY ASKED QUESTIONS
The most frequently asked questions about our products, ordering and shipping.
Ordering & Payment Questions
How do I place an order?
Our ordering process is simple and secure:
- Browse our product catalog and add items to your cart
- Proceed to checkout and complete your order
- Contact us immediately via email or live chat with your order number and preferred payment method
- We’ll send payment instructions for your chosen method
- Complete payment within 24 hours to secure your order
What payment methods do you accept?
We offer multiple secure payment options:
- Cryptocurrency (10% Discount): Bitcoin (BTC), Ethereum (ETH), Tether (USDT)
- USA Only: Chime, Zelle, Apple Pay
- Bank Transfers: SEPA and IBAN transfers
- Regional Options: PayID (Australia), Revolut Transfer (Europe), Interac e-Transfer (Canada)
If none of these options work for you, contact us to discuss custom payment arrangements.
Is there a minimum order amount?
Yes, we have a minimum order value of $100. This helps us maintain our quality standards and operational efficiency while ensuring cost-effective shipping for our customers.
How does the 10% cryptocurrency discount work?
When you choose cryptocurrency as your payment method, you automatically receive a 10% discount on your total order value. The discount is applied at checkout before you complete your payment.
Benefits of cryptocurrency payments:
- 10% automatic discount
- Enhanced privacy and security
- Faster payment processing
- Lower transaction fees
Can I cancel or modify my order after placing it?
Order modifications and cancellations are only possible before payment confirmation. Once payment is verified, your order enters our processing system immediately and cannot be cancelled or modified.
Shipping & Delivery Questions
Where do you ship from and what are your delivery times?
We operate from two strategic locations for optimal global shipping:
- USA Warehouse: Services North and South America with 2-7 day delivery
- Netherlands Warehouse: Services Europe, Asia, and worldwide with 3-10 day delivery
Shipping Options:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days (free on orders over $250)
Exact delivery times depend on your location and shipping method selected.
How discreet is your packaging?
We take privacy seriously. All packages feature:
- Plain, unmarked boxes or envelopes
- No company logos or chemical references
- Generic shipping labels with neutral return addresses
- Discreet customs declarations (e.g., “laboratory supplies”)
- Multi-layer protective packaging
- Neutral inner containers with simple codes only
We maintain a 98% successful delivery rate with our discreet packaging methods.
Do you provide tracking information?
Yes, we provide full tracking information for all orders. Once your order is shipped, you’ll receive:
- Tracking number via email
- Real-time shipping updates
- Estimated delivery date
- Carrier information and contact details
You can also track your order directly on our website using the “Track Your Order” feature.
What is your order cutoff time for same-day shipping?
To ensure same-day shipping:
- USA Warehouse: Orders must be placed and payment confirmed by 2:00 PM EST
- Netherlands Warehouse: Orders must be completed by 3:00 PM CET
- Express Shipping: Available until 4:00 PM local warehouse time
Orders placed after cutoff times or on weekends will be processed the next business day.
What if my package doesn't arrive or is damaged?
We have a comprehensive reshipment policy for such situations:
- Non-Delivery: If your order doesn’t arrive, we offer reshipment or refund
- Wrong Items: Immediate reshipment of correct items
- Damaged Items: Reshipment after verification
- Missing Items: Reshipment of missing products